Privacy Policy

1. Overview

Lake Elementaita Manor ("we," "our," or "the Hotel") respects the privacy of our website visitors and prospective guests. This Privacy Notice outlines what information is collected via this website, how it is utilized, and your rights concerning your personal details.

2. Information We Collect

We collect personal information voluntarily provided by you when submitting a booking enquiry, conference request, or message:

• Contact details: Full name, telephone number, and optional email address.
• Stay requirements: Desired check-in and check-out dates, guest counts, room type preferences, and meal plan choices.
• Accompanying minor ages: Age figures for children accompanying your party, used exclusively for room occupancy and catering calculations.
• Special requests: Dietary requirements, event needs, or travel preferences you choose to disclose.

3. Purpose and Legal Basis of Processing

Your information is processed strictly for legitimate hospitality operations:

• Responding to room availability queries and providing official quotations.
• Coordinating corporate conference, banquet, and team-building logistics.
• Communicating reservation verification details via telephone, WhatsApp, or email.

4. Third-Party Links & Booking Portals

This website provides links to external online travel agencies (such as Booking.com, Trip.com, and Expedia). If you choose to book via these platforms, your personal information is governed directly by the respective platform's privacy policies.

5. Data Retention & Security

We implement strict technical and organizational safeguards to protect your information against unauthorized access, loss, or misuse. Enquiry submissions are transmitted securely via encrypted HTTPS connections directly to hotel reservations. We do not maintain a publicly accessible online database of guest records.

6. Contacting Us About Your Privacy

For any inquiries regarding your personal data or to request deletion of your enquiry correspondence, please contact:

Lake Elementaita Manor Data Office
Email: reservations@lakeelementaitamanor.co.ke
Telephone: +254 722 737 000